INFORMATION COLLECTION AND STORAGE

We collect and store several types of information from and about users of our site.

INFORMATION YOU PROVIDE

To use the site, you must first agree to our Terms of Service. During purchase, you will be required to provide personal information such as your name, email address, postal address and phone number. This may also include payment information, which is processed securely via third-party payment providers.

AUTOMATICALLY COLLECTED INFORMATION

We may automatically collect certain information about your device and browsing actions, including your IP address, browser type, time zone, referring URLs, pages viewed, and how you interact with the site.

COOKIES

As you navigate through and interact with our site, we may automatically collect information using "cookies". Cookies are small data files stored on your hard drive by a website, and help us to:

• Keep you logged into the website
• Perform traffic analysis
• Identify visitor preferences
• Conduct A/B testing
• Diagnose problems with our servers
• Administer services

We also use cookies for targeted advertising purposes. You can opt out of targeted advertising through sites like Your Ad Choices. You can also alter your ad preference settings on Google, Facebook and other third parties, and on the platforms of other providers.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly without them.

HOW WE USE YOUR INFORMATION

We will only use information held about you for the following purposes:

• To present our site and its contents to you
• To provide you with the products or services you request
• To process and fulfil orders, including payments and shipping
• To communicate with you regarding your orders or account
• To carry out obligations and enforce rights arising from contracts
• To administer your account and manage billing
• To provide customer support
• To send marketing communications (where consent has been given)
• To notify you about changes to our site or services

We may share your personal information with:

• Service providers e.g. payment processors, shipping companies (Australia post), email platforms (Mailchimp), to help us operate our business
• Shopify and related platform providers to power our online store
• Analytics and advertising partners to improve our services and marketing
• Law enforcement or regulators, where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

PROTECTION OF YOUR PERSONAL INFORMATION

Code Black Coffee has implemented reasonable security mechanisms to protect personal information that is maintained from loss, misuse and unauthorised access, disclosure, alteration and destruction. Examples of these security mechanisms include limited and password-protected access and SSL encryption to protect transmission of payment data.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

YOUR RIGHTS

CONSENT

If you wish to subscribe to our marketing communications, we will use your name and email address to send communications to you. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.

DATA RETENTION

We retain customer data indefinitely unless a request for deletion is made. This allows us to:

• Maintain order history for customer convenience
• Improve our products and services through analytics
• Provide personalised customer support and marketing communications 

You can request request your data be deleted or modified at any time by contacting us at coffee@codeblackcoffee.com.au. 

ACCESS TO INFORMATION

You have the right to access information held about you, and we permit you to delete, rectify and export information you have provided to us, subject to the conditions of our Terms of Service. 

This does not include any data we are obliged to keep for administrative, legal, or security purposes. After you have closed your account, we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms of Service, or fulfil your request to "unsubscribe" from further messages from us.

CONTACT INFORMATION

Concerns or questions about this privacy policy can be directed to coffee@codeblackcoffee.com.au for further clarification.

CHANGES TO THIS POLICY

We may revise this privacy policy from time to time as we add new features or as laws change. Any revised privacy policy will apply to personal data, and usage data we already have about you at the time of the change, and any such information created or received after the change takes effect. We recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.