Shipping policy

The following terms and conditions govern your use and purchasing of products on the Code Black Coffee website. By using our website, you are agreeing to abide by these terms.

 

DOMESTIC

Code Black Coffee aims for all orders to be packed and dispatched within 48 hours (except weekends and public holidays) from when the order was placed. We use Australia Post for all domestic orders. Orders sent via regular post should arrive within 3-5 business days for metropolitan areas, and with express within 2-4 days. Non-metropolitan areas may take longer.

You will receive a confirmation email with a tracking number at the time your order is booked for dispatch. All orders are marked with ‘Authority to Leave’ - if this is undesirable, please leave a note in the delivery instructions box at the time of purchase.

 

INTERNATIONAL

All international orders are shipped via AusPost. We aim to dispatch orders within 48 (except weekend and public holiday) hours of payment confirmation, though this cannot be guaranteed and may vary depending on quantity and your location. Orders should arrive within 14 business days, though times may vary depending on location. You will receive a confirmation email with a tracking number at the time your order is booked for dispatch.

Please contact us within 7 days after dispatch has been confirmed if you have not received your package. Processing refunds beyond 14 days will not be possible due to the perishable nature of coffee products. 

The estimated shipping costs on the website are as accurate as possible. However, if there is a large discrepancy between the estimated cost and the actual cost, we will get in touch to arrange the appropriate cost.

Import taxes and duties are the sole responsibility of the customer.